LP Design only offers refunds and replacements, we do not accept returns. Refund and replacements are only when products are missing, faulty, or damaged upon delivery. For all refunds and replacements please follow our ‘How Refunds & Replacements are Processed’ instructions.
If you receive a product that is damaged, faulty, or missing you must open a case with our Customer Service team via our contact page. Please follow our ‘How Refunds & Replacements are Processed’ instructions.
Opening a case with our customer team has to be done through our contact page. Please follow the following instructions to ensure that we can process your case.
- Include your Order Reference # & Product Name that was purchased.
- Description of what your case issue.
- Clear photos attached.
Refunds or replacements must be reported within 3 days of receiving your order to be eligible. LP Design reserves all rights for final decisions on cases and disputes.
If the delivery fails our courier will contact you through your registered telephone number upon checkout, to rearrange a suitable delivery time the next day. If there are multiple failed redeliveries charges may be applied by the courier. This charge will be at cost only. Our courier partners reserve the right to all delivery disputes.
